Question 1

What services do you offer?

Accepted Answer

We offer a wide range of cleaning services, including residential, commercial, industrial and post-construction cleaning. Whether you need a deep clean or regular maintenance, we have a solution that fits your needs.

Question 2

Do you use eco-friendly products?

Accepted Answer

Yes, at 3 Roses Ménage, we are committed to protecting the environment. We exclusively use ecological and non-toxic cleaning products, without compromising the effectiveness of cleaning. These products are safe for your loved ones, your pets and your workplace.

Question 3

Do I have to be present during cleaning?

Accepted Answer

No, you do not need to be present during the cleaning. You can give us secure access to your home or premises and we will take care of the rest. However, if you prefer to be on-site, we will accommodate your schedule.

Question 4

Do you offer post renovation or construction cleaning services?

Accepted Answer

Yes, we offer specialized services for after-sales cleaning. We remove all dust, debris and residue to make your space spotless and ready to use.

Question 5

How does pricing work?

Accepted Answer

We offer transparent and customized pricing based on your specific needs. To get a free quote, you can contact us through our website or by phone, and we will provide you with an estimate based on the size of the space and the type of services desired.

Question 6

Do you have a satisfaction guarantee?

Accepted Answer

Yes, your satisfaction is our priority. If you are not satisfied with the cleaning, we offer a satisfaction guarantee. If there is a problem, we will come back to correct the imperfections for free.

Question 7

What is your cancellation policy?

Accepted Answer

You may cancel or reschedule a service at any time, free of charge, if you notify us 24 hours in advance. We understand that unforeseen circumstances can arise, and we will do our best to accommodate your needs.

Question 8

Do you offer long term contracts?

Accepted Answer

We offer both one-time services and long-term maintenance contracts, depending on your preferences. However, our services are without any binding contract commitment. You can stop or suspend the service at any time.

Question 9

Is your team insured?

Accepted Answer

Yes, all our teams are fully insured, giving you peace of mind. If anything goes wrong during an intervention, we take full responsibility.

Question 10

What geographic areas do you serve?

Accepted Answer

We mainly serve the Greater Montreal area, but we can travel to the surrounding areas depending on demand. Do not hesitate to contact us to check if your area is covered by our services.

FAQ - Frequently Asked Questions